Refund policy

Exchanges

We have a 24-hour exchange policy, which means you have 24 hours after receiving your item to exchange it at Sorelle.

To be eligible for exchanging items, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can bring the item to the shop or contact us at customersupport@sorellekenya.com to provide shipping instructions of where to send the package.

If your item was shipped to East Africa or Africa, you have up to 24 hours after receiving your item to initiate shipping it back to Sorelle. 

Unfortunately, we cannot accept exchanges or alterations on sale items or gift cards. Items sold during sales are final and NOT eligible for exchanges.

You can always contact us for any exchange questions at customersupport@sorellekenya.com.

Refunds

We do not offer returns or refunds - only exchanges. 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.